Returns

Seven days to change your mind, provided the item comes back as it left us.

The window

You have seven days from delivery to start a return. Tell us within those seven days — the item does not have to be back with us by then, but the request does.

What we can accept

Complete. Every accessory that came in the box — charger, cable, adapter, manual, and the box itself. A return missing its charger is not a complete return.
As sold. Sealed items still sealed. Unsealed items with no scratches, scuffs or wear beyond what it takes to check the item works.
Signed out. Phones and laptops must be signed out of any account and any device lock removed. We cannot resell or even test a device locked to someone else.
Matching. The serial or IMEI must be the one we sent you.

What we cannot accept

Physical or liquid damage that was not there when it arrived.
Software problems you caused — a wiped drive, a failed install, a modified system.
Consumables and hygiene items once opened, such as in-ear headphones.
Items bought as clearly marked open-box or refurbished, except where they are faulty.

Faulty is different

If an item is faulty rather than unwanted, the seven-day window does not limit you — that is a warranty matter, and it runs for as long as the warranty on the item does.

How to start one

Message us with your order number and what is wrong.
We will confirm whether it qualifies before you send anything, so nothing is wasted.
Return it to us, or we collect it if the fault is ours.
Once we have checked it, you get a replacement, a repair or a refund — your choice where the law allows it.

Refunds

Refunds go back the way the money came. An M-Pesa payment is refunded to the number that paid; a card payment goes back to the same card. We do not refund to a different number or card than the one used, which protects both of us.