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Contact us

A real person answers. WhatsApp is usually quickest.

Hours

Monday to Saturday, 8am to 6pm. Messages sent outside those hours are answered the next working morning — Sundays and public holidays included in that.

What to have ready

You will get a useful answer far faster with these to hand:

  • Your order number, if it is about an order — the MRE-… reference from your orders.
  • The exact model, if it is about a product. Link the page rather than describing it; two laptops can differ only in RAM.
  • A photo, if something arrived damaged or is not what you expected.

Before you message

These pages answer most of what we get asked: delivery for cost and timing, returns for changing your mind, and warranty for anything faulty.

Trade and bulk

Buying several machines for an office or a school? Message us with quantities and a rough specification and we will quote you directly rather than sending you through the cart.